Poseidon Bathroom and Kitchen will not accept claims against this warranty where the following conditions are found to exist:
- Plumbing installations have not been carried out by a licensed plumber, and/or are not in accordance with the Plumbing Code of Australia AS3500 and ABCB guidelines.
- The goods have been installed by a licensed plumber but not installed properly.
- The goods have been installed correctly by a licensed plumber, however subsequent repairs, modifications and/or adjustments to the goods after installation have not been carried out by a licensed plumber.
- Claims for visual defects to product surfaces may be rejected where harsh cleaning or scouring products have been used.
- Claims against vitreous China product faulty dimensions or glazing imperfections (That are permitted within AS1976-Vitreous China used in Sanitary Applications). It is permitted that vitreous China products will vary up to +/- 5mm on any surface and be acceptable products due to the unique conditions of the product’s manufacturing process. It is permitted where the basin connects to a wall with a 5mm variation that will require caulking.
- The warranty is requested outside of the central Sydney region. *
Site Calls
Where Poseidon Bathroom and Kitchen has arranged a site-call, and a claim is rejected following inspection (often in the case of unlicensed or incorrect installation), the consumer will be charged a call-out fee of $120+GST, payable plus $70.00 per hour labour charge, Poseidon Bathroom and Kitchen.
Water Damage
Some claims may include a claim for rectification of water damage to surrounding areas as a result of leaking from a product. Such claims will require a site-call by a Poseidon Bathroom and Kitchen representative who will evaluate the claim. A further inspection by an insurance representative may also be required before a claim can be determined.
Warranty Limitations
To the extent permitted under the Australian Consumer Law, and other relevant legislation, it is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious visible faults. Poseidon Bathroom and Kitchen’s liability is limited in the following circumstances:
- Poseidon Bathroom and Kitchen are not responsible for any lack of operation or performance of goods (or any loss or damage) where the goods have been subject to misuse, negligence, accident or are used or adapted for a purpose for which they were not designed.
- Poseidon Bathroom and Kitchen are not responsible for the labour and rectification costs incurred in the above circumstance. Except as expressly stated, and to the extent permitted by law, this warranty does not include any right to be reimbursed or compensated for physical or financial injury, loss, damage, expense, time or inconvenience (whether direct or indirect) or special losses arising out of the occurrence of a defect in the parts or products or caused by use or installation of the products or damages caused by acts of nature.
*Can be negotiated
Poseidon Building Supplies PTY. LTD. T/A Poseidon Bathroom and Kitchen will supply supportive after sale services to our merchants and end users.
It is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious visible faults. The toilet needs to be tested for water leaking before full installation.
Any approved warranty claims will include first year labor. Warranty policies for toilet are set out as below:
– Domestic Use:
10 Years Replacement on Ceramic (Pans and Cisterns)
1 Year labour
1 Year Replacement on Parts which include toilet seat covers, flush pipes and buttons
2 Years Replacement on inlet or outlet valves
1 Year Replacement on Parts of Accessories
– Commercial/Public Use:
3 Years Replacement on Ceramic (Pans and Cisterns)
1 Year labour
1 Year Replacement on Parts which include toilet seat covers, flush pipes and buttons
1 Years Replacement on inlet or outlet valves
1 Year Replacement on Parts of Accessories
All Warranty claims must be in writing to service@poseidonbk.com.au and may require photos if requested, along with proof of purchase.
- Plumbing installations have not been carried out by a licensed plumber and/or are not in accordance with the Plumbing Code of Australia AS3500 and ABCR guidelines Relevant codes or regulations set by the various States or Territories)
- The goods have been installed by a licensed Plumber but not installed correctly.
- The goods have been installed correctly by a licensed Plumber, however subsequent repairs, modifications and/or adjustments to the goods after installation have not been carried out by a licensed plumber.
- Claims against faulty cistern valves, and seals will be rejected where after-market sanitizing additives have been introduced into the toilet cistern tanks, rather than to the toilet bowls.
- Claims for visual defects to product surfaces may be rejected where harsh cleaning or scouring products have been used.
- Claims against vitreous China product, inaccurate dimensions, or glazing imperfections (That are permitted within AS1976-1992 Vitreous China used in Sanitary Applications). It is permitted that vitreous China products can vary up to +/- 5mm on any surface and be acceptable products due to the unique conditions of the product’s manufacturing process.
Site Calls
Where Poseidon Bathroom and Kitchen has arranged a site-call, and a claim is rejected following inspection (often in the case of unlit censed or incorrect installation), the consumer will be charged a call-out fee of $120+GST, plus $70.00 per hour labour charge, including any additional travel time should parts be required, payable to Poseidon Bathroom and Kitchen.
Water Damage
Some claims may include a claim for rectification of water damage to surrounding areas as a result of leaking from a product. Such claims will require a site-call by a Poseidon Bathroom and Kitchen representative who will evaluate the claim. A further inspection by an insurance representative may also be required before a claim can be determined.
Warranty Limitations
To the extent permitted under the Australian Consumer Law, and other relevant legislation, it is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious visible faults. Poseidon Bathroom and Kitchen’s liability is limited in the following circumstances:
- Poseidon Bathroom and Kitchen are not responsible for any lack of operation or performance of goods (or any loss or damage) where the goods have been subject to misuse, negligence, accident or are used or adapted for a purpose for which they were not designed.
- Poseidon Bathroom and Kitchen are not responsible for the labor and rectification costs incurred in the above circumstance.
Except as expressly stated, and to the extent permitted by law, this warranty does not include any right to be reimbursed or compensated for physical or financial injury, loss, damage, expense, time, inconvenience (whether direct or indirect) or special losses arising out of the occurrence of a defect in the parts or products or caused by use or installation of the products or damages caused by acts of nature.
Poseidon Building Supplies PTY. LTD. T/A Poseidon Bathroom and Kitchen will supply supportive after sale services to our merchants and end users.
It is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious visible faults. The bathtub needs to be tested on water leaking according to the installation instruction.
Any approved warranty claims will include first year labor to site. Warranty policies for bathtub are set out as below:
| Warranty Policies for Domestic Use: | Warranty Policies for Commercial or Public Use： |
| 5 Years Replacement on Acrylic Bath Shell | 3 Years Replacement on Acrylic Bath Shel |
| 1 Year Replacement on Parts | 1 Year Replacement on Parts |
| 3 Years Replacement on Bath Outlet | 1 Years Replacement on Bath Outlets |
Poseidon Bathroom and Kitchen will not accept claims against this warranty where the following conditions are found to exist:
- Plumbing installations have not been carried out by a licensed plumber, and/or are not in accordance with the
Plumbing Code of Australia AS3500 and ABCB guidelines.
- The goods have been installed by a licensed Plumber but not installed properly.
- The goods have been installed correctly by a licensed Plumber, however subsequent repairs, modifications and/or
adjustments to the goods after installation have not been carried out by a licensed plumber.
- Claims for visual defects to product surfaces may be rejected where harsh cleaning or scouring products have been
used.
- Claims faulty dimensions or glazing imperfections, it is permitted that products will vary up to +/- 5mm on any surface and be acceptable products due to the unique conditions of the product’s manufacturing pr It is permitted where bath connects to a wall with a 10mm variation that will require caulking.
Site Calls
Where Poseidon Bathroom and Kitchen has arranged a site-call, and a claim is rejected following inspection (often in the
case of unlicensed or incorrect installation), the consumer will be charged a call-out fee of $120+GST, plus $70.00 per
hour labor charge, payable to Poseidon Bathroom and Kitchen.
Water Damage
Some claims may include a claim for rectification of water damage to surrounding areas as a result of leaking from a
product. Such claims will require a site-call by a Poseidon Bathroom and Kitchen representative who will evaluate the
claim. A further inspection by an insurance representative may also be required before a claim can be determined.
Warranty Limitations
To the extent permitted under the Australian Consumer Law, and other relevant legislation Poseidon Bathroom and Kitchen’s liability is limited in the following circumstances:
- Poseidon Bathroom and Kitchen are not responsible for any lack of operation or performance of goods (or any loss or damage) where the goods have been subject to misuse, negligence, accident or are used or adapted for a purpose for which they were not designed.
- Poseidon Bathroom and Kitchen are not responsible for the labor and rectification costs incurred in the above circumst
Except as expressly stated, and to the extent permitted by law, this warranty does not include any right to be reimbursed
or compensated for physical or financial injury, loss, damage, expense, time or inconvenience (whether direct or indirect)
or special losses arising out of the occurrence of a defect in the parts or products or caused by use or installation of the
products or damages caused by acts of nature.
Poseidon Bathroom and Kitchen will not accept claims against this warranty where the following conditions are found to exist:
- Plumbing installations have not been carried out by a licensed plumber, and/or are not in accordance with the
plumbing Code of Australia AS3500 and ABCB guidelines.
- The goods have been installed by a licensed Plumber but not installed properly.
- The goods have been installed correctly by a licensed Plumber, however subsequent repairs, modifications and/or adjustments to the goods after installation have not been carried out by a licensed plumber.
- Claims for visual defects to product surfaces may be rejected where harsh cleaning or scouring products have been used.
- Claims against water damages on MDF vanities due to excess water leaving on the surface, leaking tap wares or pipes.
- The warranty is requested outside of the central Sydney region. *
Site Calls
Where Poseidon Bathroom and Kitchen has arranged a site-call, and a claim is rejected following inspection (often in the case of unlicensed or incorrect installation), the consumer will be charged a call-out fee of $120+GST, plus $75.00 per hour payable to Poseidon Bathroom and Kitchen.
Water Damage
Some claims may include a claim for rectification of water damage to surrounding areas as a result of leaking from a
product. Such claims will require a site-call by a Poseidon Bathroom and Kitchen representative who will evaluate the
claim. A further inspection by an insurance representative may also be required before a claim can be determined.
Warranty Limitations
To the extent permitted under the Australian Consumer Law, and other relevant legislation, it is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious visible faults. Poseidon Bathroom and Kitchen’s liability is limited in the following circumstances:
- Poseidon Bathroom and Kitchen are not responsible for any lack of operation or performance of goods (or any loss or damage) where the goods have been subject to misuse, negligence, accident or are used or adapted for a purpose for which they were not designed.
- Poseidon Bathroom and Kitchen are not responsible for the labour and rectification costs incurred in the above
circumstance.
Except as expressly stated, and to the extent permitted by law, this warranty does not include any right to be reimbursed or compensated for physical or financial injury, loss, damage, expense, time or inconvenience (whether direct or indirect) or special losses arising out of the occurrence of a defect in the parts or products or caused by use or installation of the products or damages caused by acts of nature.
*Can be negotiated
Poseidon Bathroom and Kitchen will not accept claims against this warranty where the following conditions are found to exist:
- Plumbing installations have not been carried out by a licensed plumber, and/or are not in accordance with the Plumbing Code of Australia AS3500 and ABCB guidelines.
- The goods have been installed by a licensed Plumber but not installed properly.
- The goods have been installed correctly by a licensed Plumber, however subsequent repairs, modifications and/or adjustments to the goods after installation have not been carried out by a licensed plumber.
- Claims for scratches, dents and deformations caused by the impact object to product surfaces may be rejected where harsh cleaning or scouring products have been used.
- The warranty is requested outside of the central Sydney region.*
Site Calls
Where Poseidon Bathroom and Kitchen has arranged a site-call, and a claim is rejected following inspection (often in the case of unlicensed or incorrect installation), the consumer will be charged a call-out fee of $120+GST, plus $75.00 per hour labour charge, payable to Poseidon Bathroom and Kitchen.
Water Damage
Some claims may include a claim for rectification of water damage to surrounding areas as a result of leaking from a product. Such claims will require a site-call Poseidon Bathroom and Kitchen representative who will evaluate the claim. A further inspection by an insurance representative may also be required before a claim can be determined.
Warranty Limitations
To the extent permitted under the Australian Consumer Law, and other relevant legislation, it is the responsibility of you and installer before installation to ensure the goods are correct and free of obvious faults. Poseidon Bathroom and Kitchen’s liability is limited in the following circumstances:
- Poseidon Bathroom and Kitchen are not responsible for any lack of operation or performance of goods (or any loss or damage) where the goods have been subject to misuse, negligence, accident or are used or adapted for a purpose for which they were not designed.
- Poseidon Bathroom and Kitchen are not responsible for the labour and rectification costs incurred in the above circumstance.
Except as expressly stated, and to the extent permitted by law, this warranty does not include any right to be reimbursed or compensated for physical or financial injury, loss, damage, expense, time or inconvenience (whether direct or indirect) or special losses arising out of the occurrence of a defect in the parts or products or caused by use or installation of the products or damages caused by acts of nature.
*Can be negotiated
